HomeHelp CenterTutorial

Resume an interrupted download in Chrome

Published May 22, 2020

Step-by-step instructions

There are two different ways to resume a file download (.CRDOWNLOAD file) in Google Chrome. The instructions below also work with the new Microsoft Edge browser released in 2020.

Option 1:

  1. Click Options (three dots) in the upper-right corner of the browser window.
  2. Select Downloads.
  3. Click Resume on the interrupted download.

Option 2:

  1. If the interrupted download is still displayed at the bottom of the browser window, click the caret next to the name of the downloaded file.
  2. Select Resume.

If the browser does not resume downloading the file after you click Resume, the source of the download most likely changed or the server storing the file you are downloading does not allow you to resume a download. If this is the case, you need to go back to the page where you originally downloaded the file and begin a new download.

NOTE: When you quit Google Chrome, it may delete all incomplete downloads. Therefore, it may only be possible to resume a download before you quit the application.

Open a Partially Downloaded File

A small number of file types, such as audio and video files, can be opened even if the download has not completed. For example, it may be possible to play an incomplete MP4 video download with an .mp4.crdownload file extension.

  1. Double-click the file to open it.
  2. Choose a program to open the video file. You can select "More apps," then choose the appropriate MP4 video player.
  3. If enough data has been downloaded, the video should start playing as a normal video file. However, since the file is incomplete, it will not play all the way through.

NOTE: If you try this method and still cannot open the file, try resuming the download in Chrome or delete the file and begin a new download.